Member Service Representative

Job Summary/Company: Sparks Group has partnered with a fast growing tech company who is currently seeking Member Service Representatives to assistance in providing excellent service and support to their customers.  If you are passionate about providing an exemplary customer experience then APPLY NOW or call 703-821-1911 for more information! Ideal candidates will have excellent communication skills and sound technical knowledge. *This position will require you to go onsite for training

Responsibilities:

  • Provide timely, accurate and efficient service to our customers via email, live chat and through virtual platforms
  • Verify member identification and follow verification procedures
  • Work with other members to troubleshoot verification issues and provide a working solution
  • Provide the customer with an exceptional experience and represent the company brand
Qualifications/Background Profile:
  • 6 + months in customer service based role,
  • Initial training to be on-site subject to official guidance from a state authority requiring closing of the premises
  • Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
  • Demonstrate excellent written, verbal and interpersonal skills
  • Projects a competent, enthusiastic and empathetic demeanor with customers.
  • Strong interpersonal and communication skills; both spoken and written
  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
  • A passion for delivering an excellent customer experience
  • Flexibility and reliability to work nights, weekends and holidays as needed
  • Must possess a can-do attitude and strong work ethic
  • Strong initiative, drive to succeed, and time management skills
  • Excellent attention to detail, spelling, and multi-tasking abilities
  • Outgoing, energized, and the ability to build great customer relationships
This position is located in McLean and has multiple openings!

Interested candidates can apply directly here: 

https://jobs.sparksgroupinc.com/jobs/224915

Spark Group
Jessica Garretson